Urdu Banking
Standard Chartered, one of the leading international banks in the UAE, has added Hindu and Urdu to its phone banking interactive voice response (IVR) service - the first international bank in the Emirates' to do so.
Recent figures from Standard Chartered show that in the UAE, the Bank receives approx. 500,000 phone banking calls a month of which 65% calls are for its automated banking service that are currently offered in Arabic and English.
Standard Chartered's phone banking representatives are trained to answer all banking questions, provide further information on the Bank's products and service offerings and ensure all customer queries are answered.
'Our phone banking team currently comprises of staff from 14 countries and we anticipate scaling this up even further, later this year to cater to the increased demand for both automated and personalised banking services,' said Owen Belman, Head of Consumer Banking, Standard Chartered UAE.
'We believe in putting customers at the heart of our business, and by launching our automated banking services in Hindi and Urdu, we aim to make banking easier for a large number of our customer base.'
Catering to the UAE's extensive Asian community, the Bank's Hindi/Urdu phone banking services can handle balance enquiries, transfer fund between accounts, make utility bill payments, TIN changes, chequebook and statement requests, make credit card payments as well as provide foreign currency exchange rate information.
Standard Chartered employs 38,000 people in 950 locations in more than 50 countries in the Asia Pacific Region, South Asia, the Middle East, Africa, the United Kingdom and the Americas. Standard Chartered is one of the world's most international banks, with employees representing 80 nationalities.
Standard Chartered PLC is listed on both the London Stock Exchange and the Stock Exchange of Hong Kong and is in the top 25 FTSE-100 companies, by market capitalisation.
It serves both Consumer and Wholesale Banking customers. Consumer Banking provides credit cards, personal loans, mortgages, deposit taking and wealth management services to individuals and small to medium sized enterprises. Wholesale Banking provides corporate and institutional clients with services in trade finance, cash management, lending, securities services, foreign exchange, debt capital markets and corporate finance.
Standard Chartered is well-established in growth markets and aims to be the right partner for its customers. The Bank combines deep local knowledge with global capability.
The Bank is trusted across its network for its standard of governance and corporate responsibility as well as its commitment to making a difference in the communities in which it operates.
Recent figures from Standard Chartered show that in the UAE, the Bank receives approx. 500,000 phone banking calls a month of which 65% calls are for its automated banking service that are currently offered in Arabic and English.
Standard Chartered's phone banking representatives are trained to answer all banking questions, provide further information on the Bank's products and service offerings and ensure all customer queries are answered.
'Our phone banking team currently comprises of staff from 14 countries and we anticipate scaling this up even further, later this year to cater to the increased demand for both automated and personalised banking services,' said Owen Belman, Head of Consumer Banking, Standard Chartered UAE.
'We believe in putting customers at the heart of our business, and by launching our automated banking services in Hindi and Urdu, we aim to make banking easier for a large number of our customer base.'
Catering to the UAE's extensive Asian community, the Bank's Hindi/Urdu phone banking services can handle balance enquiries, transfer fund between accounts, make utility bill payments, TIN changes, chequebook and statement requests, make credit card payments as well as provide foreign currency exchange rate information.
Standard Chartered employs 38,000 people in 950 locations in more than 50 countries in the Asia Pacific Region, South Asia, the Middle East, Africa, the United Kingdom and the Americas. Standard Chartered is one of the world's most international banks, with employees representing 80 nationalities.
Standard Chartered PLC is listed on both the London Stock Exchange and the Stock Exchange of Hong Kong and is in the top 25 FTSE-100 companies, by market capitalisation.
It serves both Consumer and Wholesale Banking customers. Consumer Banking provides credit cards, personal loans, mortgages, deposit taking and wealth management services to individuals and small to medium sized enterprises. Wholesale Banking provides corporate and institutional clients with services in trade finance, cash management, lending, securities services, foreign exchange, debt capital markets and corporate finance.
Standard Chartered is well-established in growth markets and aims to be the right partner for its customers. The Bank combines deep local knowledge with global capability.
The Bank is trusted across its network for its standard of governance and corporate responsibility as well as its commitment to making a difference in the communities in which it operates.
2 Comments:
When customers call your business, they want information. Even if they call at 2:00 a.m. they expect help or an answer to a question. Luckily for you, not every incoming call requires personal attention. With an Interactive Voice Response (IVR) system, callers can get questions answered without the help of an agent.
For More Information Please visit: www.tctecno.com
HYDERABADS SIASAT URDU DAILY EDITOR IN SEX RACKET
A Hyderabad based urdu newspaper siasat editor mr amir ali khan and mr mazhar and mr alamdar were involved in a sex racket today as exposed by MIM floor leader in the state assembly in which a young girl was sold to alleged sex racket after being brought in a trap by offering her a scholarship and then taking her to a farmhouse and raping her which are seirous offenses and even forcing her parents not to file a police complaint and threatnig them with dire consequences.Even the National Law Trust has sent a letter dated on 14-09-2006 signed by its Chairman Mr Khalid Nishu to all the Newspaper editors to take up the story as it damages the reputation of the media and the victim Mrs Mariam Fatima had even met the President of India seeking justice and the State Home Minister has appointed a team led by deputy Commissoner of police Mr Madhu Sudan Reddy IPS to investigate the case as promised by the Minister in the Assembly .The Majlis Ittehadul Muslimeen on Tuesday took the Congress government to task for its alleged failure to control kidnappings and trafficking of young girls in the State, particularly Hyderabad.
Armed with statistics MIM floor leader Akbaruddin Owaisi said Hyderabad city alone records seven cases of missing youths, including five girls, every day. As many as five children are kidnapped every day on an average. The MIM leader said 1,118 cases of kidnap and missing of children were registered in Hyderabad during 2004 and of this 353 cases were registered within Cyberabad police limits. In 2005, 511 cases of kidnap and missing of children were recorded.
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